Shipping policy

Shipping Policy

Thanks for shopping with us. Please read the details below so you know what to expect after placing an order.

Processing Time

Orders are typically packed and dispatched within 1 to 3 business days. During busy periods, dispatch may take a little longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the size and weight of your order.

Delivery Timeframes

Delivery timeframes vary depending on your location and the courier service selected at checkout. Estimated delivery times shown at checkout are a guide only and may change due to carrier delays.

Tracking

Where available, you will receive a tracking link by email once your order has been dispatched.

Address Details

Please ensure your delivery address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, you may need to cover the cost of re shipping.

Authority to Leave

If you choose authority to leave, the parcel may be left in a safe place at the delivery address. Once the parcel is delivered, we are not responsible for loss or theft.

Lost, Delayed, or Damaged Parcels

If your parcel is delayed, missing, or arrives damaged, please contact us as soon as possible and we will work with the carrier to investigate. Carrier investigation timeframes can vary.